Policies
Legal & Compliance Information
Welcome to Certinova Management Pvt. Ltd.. As a globally recognized and IAS-accredited certification body, we are committed to maintaining the highest standards of legal compliance, operational transparency, and ethical accountability. Our certification services are guided by internationally recognized frameworks including ISO/IEC 17021-1, and are backed by robust internal procedures designed to uphold impartiality, regulatory adherence, and stakeholder trust.
This section provides access to our comprehensive set of legal policies, accreditation declarations, procedural guidelines, and certification resources. These documents are intended to guide our clients through every phase of the certification process while ensuring legal and ethical clarity in all interactions.
Whether you are an applicant, a certified client, an auditor, or a regulatory stakeholder, this portal ensures you are informed, protected, and supported by clearly defined and publicly accessible policies.
Policies Related to ISO Certification
Explore the foundational policies that define our operational ethics and ensure transparency, regulatory compliance, and stakeholder trust:
1.Terms and Conditions:
Outlines the legal obligations, rights, and responsibilities of certification applicants and certified organizations interacting with CERTINOVA.
2.Accreditation Statement:
Details Certinova Management Pvt. Ltd..’s accreditation by the International Accreditation Service (IAS) and our compliance with ISO/IEC 17021-1:2015 and other related IAF-recognized sectoral accreditation guidelines.
3.Privacy Policy:
Describes how we collect, process, store, and secure personal, organizational, and certification-related data in accordance with applicable data protection laws and IT Act guidelines.
4.Refund and Cancellation Policy:
Specifies eligibility criteria and processes for service cancellation, including refund provisions and timelines.
5.Impartiality Statement:
Reaffirms CERTINOVA’s commitment to maintaining objectivity, fairness, and independence in all certification audits and decisions.
6.Terms of Use of Marks:
Lays out conditions and restrictions under which CERTINOVA certification logos and IAS accreditation marks may be used by certified clients.
7.Rights of Clients:
Enumerates client rights throughout the certification lifecycle, including transparency of fees, auditor selection, access to appeals, and public listing.
8.Quality Policy:
Declares our organizational mission to consistently deliver competent, valueadding, and globally accepted certification services.
9.Cookie Policy:
Provides an overview of the tracking technologies used on CERTINOVA’s web platforms, such as cookies, and your rights to opt-out or configure preferences.
10.Disclaimer:
Limits liability and clarifies CERTINOVA’s responsibilities regarding the use of thirdparty content, website data, and certification documentation.
Certification Resources
Essential documents and guidance to help clients navigate every stage of the certification journey:
1.Certification Process Overview:
Step-by-step guidance from application and documentation review to audit, certification, and ongoing surveillance.
2.Frequently Asked Questions (FAQs):
A compilation of common inquiries and detailed responses regarding certification eligibility, process timelines, and documentation requirements.
3.Appeal & Complaints Submission Guide:
Formalized instructions for submitting appeals and complaints against certification decisions, auditors, or CERTINOVA’s procedures.
Accreditation & Recognition
Certinova Management Pvt. Ltd. is proudly accredited by the International Accreditation Service (IAS) and recognized for multiple ISO management system standards. Our certifications are accepted globally and comply fully with ISO/IEC 17021 and related conformity assessment requirements.